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Gastown Store

[email protected]
 
        (604)-640-0644

 

 

ARC STORE LOCATIONS

Gastown Boutique

Due to COVID-19, our boutique is temporarily closed. Stay home, stay safe, stay cozy. Shop online and use code: cozy20 at checkout for 20% our entire online store, including sale items.

306 W Cordova Street, Vancouver

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Company details

ARC Apparel
306 W Cordova Street
Vancouver, BC
Canada

+1 (604) 640-0644

[email protected]

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Frequently asked questions

1. FAQ
1.1 What currency are your products listed in?

All of our products are listed in Canadian dollars, CAD. Your credit card company or paypal will use the current exchange rate to charge you in your currency.

1.2 Do I have to pay duties and taxes?

Canadian Orders: Provincial taxes are not included in the price of the product, provincial taxes will be applied at checkout. You are not responsible for duties. If the brand is manufactured internationally, we’ve already taken care of the duties for you.

US & International Orders: All orders shipping to the US & Internationally may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. You are responsible for any duties and taxes incurred when you receive your package.

1.3 Can I change or cancel my order?

If your order has not been shipped out yet, you may change or cancel your order. Contact us at [email protected] with the subject line: Change/Cancel My Order. Please include your order number, whether you are cancelling or changing your order and details of what you would like to change.

ARC Apparel reserves the right to cancel your order if:

  • You provide an unauthorized credit card
  • You provide invalid personal details
  • We are unable to process payment on the credit card provided

We will always notify you before cancelling an order.

1.4 What is the status of my order?

You will receive a confirmation e-mail once you have place your order and it is being processed. Once it is shipped you will receive another e-mail containing your tracking number.

1.5 How long will it take to ship my order?

ARC delivers Canada wide within 1-5 business days depending on where you are located and whether or not you have chosen standard or express shipping. We deliver across the United States within 2-10 business days depending on where you are located and whether or not you have chosen standard or express shipping. We deliver Internationally within 2 - 14 business days depending on where you are located and whether or not you have chosen standard or express shipping.

1.6 Do I have to pay for shipping?

We offer free standard shipping on Canadian orders over $75, before tax, and on US orders over $150, before tax.

If you’re shipping within Canada and your order is under $75, standard shipping is $8. If you’re shipping to the US and your order is under $150, standard shipping is $15.

Expedited shipping is $15 for orders within Canada, and $25 for orders shipping to the US.

1.7 What is your return policy?

We understand that it’s not always meant to be. If you don’t love your purchase you can ship it back to us within 30 days of your original purchase. If you would like to make an exchange or return, please e-mail us at [email protected] and we will gladly assist you by providing all necessary steps.

All returns and exchanges must be in the same condition you received them in. All items must not be worn, washed or damaged. All original tags must be attached.

Unfortunately, swimwear bottoms, swimwear one pieces and intimates, with the exception of bralettes, are final sale.

You will receive a refund to the original method of payment with any original shipping fees deducted.

Sale items can only be returned for store credit.

1.8 Do you do exchanges?

Of course. If you would like to make an exchange, please e-mail us at [email protected] and we will gladly assist you by providing all necessary steps.

All returns and exchanges must be in the same condition you received them in. All items must not be worn, washed or damaged. All original tags must be attached.

Unfortunately, swimwear bottoms and intimates, with the exception of bralettes, are final sale.

1.9 What is PayBright?

Pay Bright (formerly LaterPay) allows you to pay for your item in 4 equal instalments. No interest, no added fees, no credit check required.

When selecting your payment method, simply select “Pay Bright” at the checkout page to opt in and pay 25% up front and the remaining 75% later over the next two months.

Once you have completed your purchase using Pay Bright and have paid the initial 25% deposit, the credit card you used will be automatically charged once your next payment is due.

*Credit Card only, Paypal not accepted with this method

1.10 What if my item is damaged when received, defective, or the wrong size?

Please contact us at [email protected] and we will do our best to fix the problem.

1.11 What method of payments do you accept?

We accept PayPal and all major credit cards including Visa, Mastercard and American Express. We also offer a payment plan called PayBright. 

When you checkout using PayBright, you pay 25% upfront and the remaining amount in equal instalments every two weeks. No Interest. No Credit Checks. No Added Fees. Think of it as an updated version of layaway where you receive your order right away.

1.12 How do I use my coupon code?

If you have a coupon code, it can be applied during the checkout process.

1.13 Do you price match?

ARC is committed to providing Canadians the best value possible. We will happily beat any authorized online Canadian retailer by 5%.

Please e-mail [email protected] with the details of the competitors offer (a screenshot of the product page, or the link). We will verify that the same product is available at both stores, and that the request meets the conditions below. We will get back to you with a coupon code which will allow you to complete your transaction for the lower price.

Conditions:

  • In order to qualify for price adjustment, the product in question must be the exact same brand, product and colour, and must be brand new offered by an authorized online Canadian retailer.
  • Amazon and eBay are excluded from this offer.